Are you a Service Provider? Are you willing to offer great quality services to your customers at an affordable price? If your answer is yes, then what do you think is stopping you? Prospects, right? Well ServiceSutra can help you get lots of customer who are looking for services that you offer. Yes you get it right, but in order to get those referrals, you must offer top quality services and go that extra mile to delight the customers that we refer to you. Check out these tips below to understand how you can grow your business.
Consider joining ServiceSutra. Registration for Service Providers is simple, but your account must be verified and approved by our verification team, before we send your referrals. Our verification team not only verifies the information, but also setup a detailed profile for your business so that potential customers can read and understand your expertise and experience to take a decision.
Communicate Sharply and Promptly
Sharp and prompt communication helps your prospective customer understand you better. Answer them in detail; educate them about all of their queries, advantages and disadvantages etc so they can make a good decision. It also creates a good impression on your prospect. Never avoid their calls or delay in responding. Always speak politely, try to help them and stick to your promises. (Read Why Never Say No to a Customer)
Ask for Feedback
On every project, make sure you ask for the feedback of the customer. If in case there is any small or unavoidable issue, take responsibility, and try to compensate that in best way you can. Always take feedback positively and try to improve your quality of services, communication and anything that is to be improved. Today getting a few new customer is not a big deal given the possibilities of promoting your services on the Internet, but retaining them for repeat orders and referrals is a challenge that you can win by offering great services and customer support.