Privacy and Terms of Use

Welcome to Servicesutra - The Easiest Way to Hire Service Professionals at Best Rates

Servicesutra helps you connect with local service providers willing to help with various service needs like packing, moving, transportation, storage, cleaning, pest control, interior designing and many other services across more 250 cities in India.

We strive to offer you the best service experience and therefore it is important for us to let you know about the terms of use and privacy policy.

We request you to read these terms, conditions and privacy policy carefully before using this website and services.

If you have any queries about Servicesutra, please do not hesitate to contact us.

Terms of Use

In this agreement, we have referred to the Servicesutra as the "service", to you as the "user" or "Client" and to our agreement as the "agreement".

Servicesutra.com only provides a medium for interaction

Servicesutra is an internet platform that facilitates communication between service professionals (independent companies/firms/professionals) and users. Servicesutra acts as a venue for providers and consumers of various services to exchange information needed to complete a task/project, and eventually form a professional relationship if they wish to. Servicesutra does not guarantee that users will successfully find a moving or storage service /interior designer/housekeeping and pest control professionals or other service providers/professionals through this website. Servicesutra takes no position and offers no opinion on when or if a client-service provider relationship has been formed, and on which terms.

In order to provide an optimal platform for service professionals and clients, Servicesutra does not involve itself in the agreements between service providers (companies/firms/professionals) and a user. Therefore, we cannot ensure the completion of the agreement or the integrity of either party. The user, and not Servicesutra, is solely responsible for assessing the integrity, honesty, and trustworthiness of all persons with whom the user communicates on this platform.

Disclaimer of business-client relationship

Any electronic communication sent to Servicesutra alone will not create a business-client relationship between the user and Servicesutra, such being expressly denied. Servicesutra is not an agent of service providers. It only facilitates the communication of service seekers and service providers.

Servicesutra makes no guarantee, or warranty (express or implied) as to the ability, competence, or quality of service which may be provided by any of the service professional or service provider companies which are listed through this site or any affiliate thereof.

Please note that neither Servicesutra, nor any of its subsidies or employees offer moving, storage, cleaning, pest control, interior designing and other such service listed on this website. We are not a moving or storage company and all the service listed on this platform are being offered by independent third party companies from different cities.

Wherever required in order to fulfill your needs, we will facilitate a connection with a suitable service provider/firm such as moving companies, interior designers or housekeeping and home cleaning companies. Please bear in mind that such professionals are not our representatives, agents, associates or employees. Our site and services are only one source of information among the many sources that are already available to you. You may wish to consider multiple sources in order to make an informed decision on hiring a particular service provider to accomplish a task.

The decision to engage any of these professionals is an important one, and one that you must make carefully based solely on your own research and judgment. If you agree to avail of the services on our website, you are giving us permission to make this selection on your behalf. If you disagree with these terms and conditions, or do not want us to choose a suitable professional to fulfill your request, please do not use our services.

We constantly strive to keep our content and documents accurate, current and up-to date. However, we cannot and do not guarantee that any or all of the information on the site and other communication is complete and accurate.

Our sites and services are not intended to create any company-client relationship, and your use of our sites and services does not and will not in any circumstance create any such relationship between you and us.

User guidelines

The users of Servicesutra are granted a nonexclusive, limited right to access and use the service in accordance with the rules that are described in this contract. In order to keep this system useful for all users, it is important that users follow the rules of the system. Servicesutra reserves the right to deny further access to its service to any user who violates these rules, is the subject of complaints by other Servicesutra users or for any other reason.

Disclaimer of information

Servicesutra provides service providers and users with a platform whereby people who need services as listed on this website are connected to providers of it. Servicesutra is a resource for informational purposes and is intended, but not promised or guaranteed to be correct, complete, and up-to-date. The accuracy, completeness or adequacy of Servicesutra is not warranted or guaranteed. Servicesutra further assumes no liability for the interpretation and/or use of the information contained on this website. The owner of this website does not intend links from this site to other websites to be referrals to, endorsements of, or affiliations with the linked entities. Servicesutra is not responsible for, and makes no representations or warranties about the contents of websites to which links may be provided from this website.

Data submitted by any user is not verified or reviewed in any way before it appears on the Servicesutra website. Please use due caution when using this site.

Servicesutra makes every effort to verify that a service provider / company who subscribe to the service are licensed or registered at the time of joining Servicesutra. However, Servicesutra cannot track, verify, or monitor the standing of service provider/companies using the Service. Therefore, Servicesutra makes no representation regarding the status, standing or ability of service or service provider/ companies/firm that is listed on the site.

Users are urged to make their own independent investigation and evaluation of service provider/ companies/firm being considered to avail any service. Hiring rightly placed service providers for services such as packing, moving, storage, car transportation, house cleaning, interior designing etc are extremely important decisions and should not be based solely on claims of expertise, or on the cost of rendering the requested services.

Servicesutra is not responsible for, and in no way endorses any service claims made by the service providers/companies/firms listed on this website. We make sincere efforts to avoid false information, but please be aware that no agency or board may have certified such service providers as experts or best in their trade. And therefore, it is up to the user to question the service provider they intend to hire on the factual basis of any statement they make, ask for the names of the certifying agencies, and verify all information.

Users are encouraged to use caution when dealing with service providers, because even if Servicesutra requires service providers to maintain highest integrity and best business practices and to comply with all regulations, it is impossible for Servicesutra to monitor service provider's integrity.

Servicesutra in no way endorses the content or legality of any offers, statements, or promises made by any service providers or any other parties, on or off this site.

At various locations on the Site, Servicesutra may permit visitors to post reviews, comments, and other content (the "user content"). Servicesutra is not the publisher or author of such user content. It only stores and disseminates the ideas and opinions that Servicesutra members may choose to post and distribute as user content. Servicesutra disclaims all responsibility for such content. If any offending material is brought to the notice of Servicesutra, it will be deleted as soon as possible. Whether such material is indeed offending is to be decided by the officials of Servicesutra.

Limitations on use

The contents of Servicesutra are for personal use only and not for commercial exploitation. You may not decompile, reverse engineer, disassemble, rent, lease, loan, sell, sublicense, or create derivative works from Servicesutra. Nor may you use any network monitoring or discovery software to determine the site architecture, or extract information about usage or users. You may not use any robot, spider, other automatic device, or manual process to monitor or copy the contents without taking prior written permission from Servicesutra. You may not copy, modify, reproduce, republish, distribute, display, or transmit for commercial, non-profit or public purposes all or any portion of Servicesutra, except to the extent permitted above. You may not use or otherwise export or re-export Servicesutra or any portion available on or through Servicesutra in violation of the export control laws and regulations of India. Any unauthorized use of Servicesutra or its content is prohibited.

Confidentiality

Servicesutra makes every effort to maintain the confidentiality of any information submitted by users to our system and our database of service providers. The user is however warned that the use of the internet or e-mail for confidential or sensitive information is susceptible to risks that inevitably arise on this medium. Additionally, because Servicesutra cannot control the conduct of others, we cannot guarantee that this information will remain confidential. Please use caution in deciding what information to input into the System. The user should preferably describe the brief requirements only. Specific information such as address etc be revealed after the user has selected a service provider and made contact outside the service (e.g. via telephone or appointment). Subscribing service providers/companies/firms using this service should refrain from asking any user to reveal any specific or confidential information through the service. Servicesutra is not responsible for the release or improper use of such information by users or any release due to error or failure in the System.

Indemnification

The user agrees that Servicesutra is not responsible for any harm that his/her use of this service may cause. The user agrees to indemnify, defend, and hold Servicesutra harmless from and against any and all liability and costs incurred in connection with any loss, liability, claim, demand, damage, and expenses arising from or in connection with the contents or use of the service. The user agrees that this defense and indemnity shall also apply to any breach by the user of the agreement or the foregoing representations, warranties and covenants. The user further agrees that this defense and indemnity shall include without limitation of lawyers fees and costs. The user also agrees that this defense and indemnity shall apply to Servicesutra, its founders, officers and employees. Servicesutra reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the user and the user shall not in any event settle any matter without the written consent of Servicesutra.

Communications and other data

Servicesutra is not responsible for any loss of data resulting from accidental or deliberate deletion, network or system outages, backup failure, file corruption, or any other reasons.

License of your contents to Servicesutra

By uploading content to or submitting any materials for use on Servicesutra, you grant (or warrant that the owner of such rights has expressly granted) Servicesutra a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed. Servicesutra however gives an assurance that any information of a sensitive nature will not be intentionally disclosed and revealed to any third party.

Proprietary rights

Except as expressly provided in these terms and conditions, nothing contained herein shall be construed as conferring any license or right, by implication, estoppels or otherwise, under copyright or other intellectual property rights. The user agrees that the content and Web Site are protected by copyright, trademark, service marks, patents or other proprietary rights and laws. The user acknowledges and agrees that the user is permitted to use this material and information only as expressly authorized by Servicesutra, and may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express authorization. The user acknowledges and agrees that Servicesutra can display images and text throughout the Service. Users cannot extract and publish any information from the system, either electronically or in print, without the permission of Servicesutra and the permission of all other concerned parties. This is not a complete list - other things on the system are also Servicesutra property. Contact Servicesutra before copying anything from the system with plans of reproducing it or distributing it.

Advertisers

Servicesutra may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on Servicesutra is accurate and complies with applicable laws. Servicesutra will not be responsible for the illegality of or any error or inaccuracy in advertisers' or sponsors' materials.

Quotation request

Some part/features of Servicesutra (e.g. quotation request forms) may require you to submit some basic personal information including your name, email address, city, contact number etc. While submitting such forms, you agree to provide Servicesutra with accurate and complete information as requested, so that it can connect you to relevant service providers who can contact you (through phone, email)and submit their best offers and quotations.

Errors and corrections

Servicesutra does not represent or warrant that the service will be error-free, free of viruses or other harmful components, or that defects will be corrected. Servicesutra may make improvements and/or changes to its features, functionality or service at any time.

Third party content

Third party content may appear on Servicesutra or may be accessible via links from Servicesutra. Servicesutra is not responsible for and assumes no liability for any mistakes, falsehood, obscenity or profanity in the statements, opinions or any other form of information contained in any third party content appearing on Servicesutra. You understand that the information and opinions in the third party content is neither endorsed by nor does it reflect the belief of Servicesutra.

Unlawful activity

Servicesutra reserves the right to investigate complaints or reported violations of the Agreement and to take any action Servicesutra deems appropriate including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to user profiles, e-mail addresses, usage history, posted materials, IP addresses and traffic information.

Severability of provisions

The Agreement and the Privacy Policy constitute the entire agreement with respect to the use of the service provided by Servicesutra. If any provision of these terms and conditions is unlawful, void or unenforceable then that provision shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability.

Modifications

Servicesutra may change the agreement at any time. The user will be responsible for checking the Terms and Conditions before use. Use of the service after the change will indicate acceptance of the new terms and conditions.

Modifications to service

Servicesutra reserves the right to modify or discontinue, temporarily or permanently, the service with or without notice to the user. The user agrees that Servicesutra shall not be liable to the user or any third party for any modification or discontinuance of the service. The user acknowledges and agrees that any termination of service under any provision of this agreement may be effected without prior notice, and acknowledges and agrees that Servicesutra may immediately delete data and files in the user's account and bar any further access to such files or the Service.

Disclaimer of warranties and limitation of liability

The user expressly agrees that use of the service is at the user's sole risk. The service is provided on an "as is" and "as available" basis. Servicesutra expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Servicesutra makes no warranty that the service will meet a user's requirements, that the service will be uninterrupted, timely, secure, or error-free; nor does Servicesutra make any warranty as to the results that may be obtained from the use of the service or as to the accuracy or reliability of any information obtained through the service or that defects in the software will be corrected. Servicesutra makes no warranty regarding any information obtained or goods or services purchased through the service or any transactions entered into through the service.

No advice or information, whether oral or written, obtained by the User from Servicesutra shall create any warranty not expressly stated herein.

The user agrees that Servicesutra shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or the inability to use the service or for the cost of procurement of substitute goods and services or resulting from any goods or services purchased or obtained or messages received or transactions entered into through or from the service or resulting from unauthorized access to or alteration of user's transmissions or data, including, but not limited to damages for loss of profits, use, data or other intangibles, even if Servicesutra has been advised of the possibility of such damages. The user further agrees that Servicesutra shall not be liable for any damages arising from interruption, suspension or termination of service, including, but not limited to direct, indirect, incidental, special, consequential or exemplary damages, whether or not such interruption, suspension or termination was justified, negligent, intentional or inadvertent.

Arbitration

Any controversy or claim arising out of or relating to this Agreement or Servicesutra services shall be settled by binding Arbitration in accordance with laws of India. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. Any other dispute or disagreement of a legal nature will also be decided in accordance with the laws of India, and the Courts of Kolkata (West Bengal, India) shall have jurisdiction in all such cases.

Ownership

This Site is owned and operated by Servicesutra Media Private Limited. All right, title and interest in and to the materials provided on this Site, including but not limited to information, documents, logos, graphics, sounds and images (the "Materials") are owned by Servicesutra. Except as otherwise expressly provided by Servicesutra, none of the materials may be copied, reproduced, republished, downloaded, uploaded, posted, displayed, transmitted or distributed in any way and nothing on this Site shall be construed to confer any license under any of Servicesutra's intellectual property rights, whether by estoppel, implication or otherwise. Contact us if you have any questions about obtaining such licenses. Servicesutra does not sell, license, lease or otherwise provide any of the materials other than those specifically identified as being provided by Servicesutra. Any rights not expressly granted herein are reserved by Servicesutra.

Entire agreement

This agreement constitutes the entire and whole agreement between user and Servicesutra, and is intended as a complete and exclusive statement of the terms of the agreement. This agreement shall supersede all other communications between Servicesutra and its users with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. If at any time, you find these Terms and Conditions unacceptable or if you do not agree to these Terms and Conditions, please do not use this Site and service. We may revise these Terms and Conditions at any time without notice to you. It is your responsibility to review these Terms and Conditions periodically.

By using Servicesutra services or accessing the Servicesutra site, you acknowledge that you have read these terms and conditions and agree to be bound by them.
Indemnification

You agree to defend, indemnify and hold harmless Servicesutra, our officers, directors, shareholders, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the site and the materials.

Transaction and refund for users

Servicesutra is intended to be free for users and therefore servicesutra does not charge anything to the users seeking connection with a service provider/professional/firm. The user and service provider discuss, negotiate and transact outside of this website and therefore we take no responsibility of such transaction(s).

Users getting connected to a service provider through this platform should use caution and their best judgment wile transacting with a service provider they chose to work with.

Since Servicesutra does not involve itself in such transactions taking place outside of this website and our knowledge, we disown any responsibility for such transaction.

If a user wish to make a cancellation or refund request, then they should approach the service provider directly, not the servicesutra.

Privacy Policy

ServiceSutra.com respects your privacy and is committed to safeguarding it at all levels possible.

Collection of information

The information in your Quote Request and Usage Data may be stored on our servers, our computers, or as cookies on your computer. This information may be used to compile aggregate data that is not personally identifiable and may be used internally or shared with third parties in an aggregate format. We may also use the information you provide in your quote request to:

  • Contact you about your satisfaction with the site, whether you obtained services from any company/vendor/service provider through the site, the identity of any such Vendor, and your satisfaction with the Services provided by such Vendor, and
  • To send you information and promotional messages about our products and services, or the products or services that we offer on this Site or on other websites operated by us. If you do not wish to be contacted by us for any of these reasons, you may unsubscribe by sending e-mail to us
Use of Personal & Other Information

ServiceSutra.com is the sole owner of the information collected on this site. All the information collected by ServiceSutra.com will be used exclusively by us and our associated Service Providers who provide the actual services, as requested by you in your quote requests.

Sharing of Information

Your Personal Information will be kept confidential and will be used for our own research, marketing, analysis and other internal business purposes only. We do not sell or rent Personal Information except that when you make query or inquiry through any of the Media, your Personal Information shall be shared with our subscribers/advertisers. You shall be deemed to have given consent to do the same. Further, the subscribers / advertisers who are listed with us may call you, send SMS or emails based on the query or inquiry that you make with us.

We assure that any data or information collected from you will not be misused or shared with any other site, which is not part of ServiceSutra.com. Some or all data collected during a promotion may be shared with our sponsor or associated Service Providers.

We do not do unsolicited mailings. Any email messages generated by ServiceSutra.com result directly from the user's actions (such as registration information, confirmation of quotation request or as necessary to request you to provide feedback about the quality of the response of the participating Service Providers (companies/vendors) on our website).

Refund policy for advertisers

Any service providers/company/firm who wishes to join the platform may require to pay some subscription fees. If you desire to cancel your subscription then please talk to your account manager and send a written request with reason for cancellation and refund. We would like to clarify that only the balance subscription fees component of the charges paid by you shall be considered for refund.

Upon receiving your mail, the Senior Management at Servicesutra will decide on whether your request for a refund should be processed, contingent on the reasons for such a request. Please note that we reserve the right to take the final and binding decision with regard to requests for refund.

If we confirm your request for refund, subject to the terms and conditions mentioned herein or elsewhere, we will send you an e-mail seeking the details required to refund the amount which may include your Bank Account details such as the account number and the IFS code of the branch where you have the account. Kindly note that it will take us a minimum of 3-6 working days from the receipt of all such information to process the refund and initiate the transfer of funds, as decided by us.

We assure you that we are continuously working to improve our services and are we are welcome to any suggestions from your end. For any other queries please contact out customer service team at Servicesutra.com.

We appreciate your interest and support and we welcome you to our community!